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"Customer Experience"
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Thomas Lockwood
CXPA's CX Book of Knowledge
Customer Experience Professionals Association
Customer Magic — The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
Joseph A. Michelli
Marketing in the AI Era: Why Personalization Wins the Customer Experience
Yaniv Navot
Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers
Bridget Brennan
Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
Matthew Watkinson
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Robin Lent
The Product-Led Organization: Drive Growth By Putting Product at the Center of Your Customer Experience
Todd Olson
Unselling: the new customer experience
Scott Stratten
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Ben Reason
Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)
Matt Watkinson
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Robert Spector
Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey
Toni Krasnic
Do B2B Better: Drive Growth Through Game-Changing Customer Experience
Jim Tincher
Customer Experience Manual, The: How to design, measure and improve customer experience in your business
Alan Pennington
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Blake Morgan
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences
Steve Diller