Customer Escalations Management: The Golden Recipe
Nikolaos Zormpas
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management
Michael J.A. Berry
Service Management and Marketing 3e: Customer Management in Service Competition
Christian Grönroos
Customer Relationship Management
Ed Peelen
Customer Relationship Management: Concepts and Technologies
Francis Buttle
CRM Handbook, The: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
Jill Dyché
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Bernd H. Schmitt
Restaurant Management: Customers, Operations, and Employees (3rd Edition)
Robert Christie Mill
Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)
Vinay Kumar
Harvard Business Review on Customer Relationship Management
C.K. Prahalad
Customer Experience Management: How to Design, Integrate, Measure and Lead
Nihat Tavsan
Secrets of Customer Relationship Management: It's All About How You Make Them Feel
James G. Barnes
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
Richard Adams
Service Management and Marketing: A Customer Relationship Management Approach
Christian Grönroos
Customer Relationship Management: Integrating Marketing Strategy and Information Technology
William G. Zikmund
Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
Jeff Sheehan
Customer Relationship Management: A Strategic Imperative in the World of e-Business
Stanley A. Brown
Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management
Olivia Parr Rud
Principles of Customer Relationship Management
Roger J. Baran
Customer Relationship Management (Briefcase Books Series)
Kristin L. Anderson