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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Randy A. Steinberg
ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)

ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)

ClydeBank Technology
IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)

IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)

Van Haren Publishing
ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management

ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management

ClydeBank Technology
ISO/IEC 20000 An Introduction (ITSM Library)

ISO/IEC 20000 An Introduction (ITSM Library)

Leo van Selm
Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

Randy A. Steinberg
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Randy Steinberg
IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)

IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)

William Edwards
Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Randy A. Steinberg
If You Know Why (I'm Not as Strong as You See)

If You Know Why (I'm Not as Strong as You See)

itsmeINDRIYA_
Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Randy A. Steinberg
ITSM for Leaders: A leader's guide to understanding IT Service Management

ITSM for Leaders: A leader's guide to understanding IT Service Management

Jeffrey Tefertiller
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

Donna Knapp
Introduction to Real ITSM

Introduction to Real ITSM

Rob England
the Source - for ITSM

the Source - for ITSM

Saurabh Dubey
High Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing

High Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing

Randy A Steinberg
High Velocity ITSM: Agile IT Service Management for Rapid Change in a World of Devops, Lean IT and Cloud Computing

High Velocity ITSM: Agile IT Service Management for Rapid Change in a World of Devops, Lean IT and Cloud Computing

Randy A. Steinberg
Иллюстрированный ITSM

Иллюстрированный ITSM

Роман Журавлев
Organizing ITSM: Transitioning the IT Organization From Silos to Services With Practical Organizational Change

Organizing ITSM: Transitioning the IT Organization From Silos to Services With Practical Organizational Change

Randy A. Steinberg
ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

Jeffrey Tefertiller