Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Randy A. Steinberg
ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)
ClydeBank Technology
IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)
Van Haren Publishing
ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management
ClydeBank Technology
ISO/IEC 20000 An Introduction (ITSM Library)
Leo van Selm
Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM
Randy A. Steinberg
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Randy Steinberg
IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)
William Edwards
Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure
Randy A. Steinberg
If You Know Why (I'm Not as Strong as You See)
itsmeINDRIYA_
Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner
Randy A. Steinberg
ITSM for Leaders: A leader's guide to understanding IT Service Management
Jeffrey Tefertiller
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Donna Knapp
Introduction to Real ITSM
Rob England
the Source - for ITSM
Saurabh Dubey
High Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing
Randy A Steinberg
High Velocity ITSM: Agile IT Service Management for Rapid Change in a World of Devops, Lean IT and Cloud Computing
Randy A. Steinberg
Иллюстрированный ITSM
Роман Журавлев
Organizing ITSM: Transitioning the IT Organization From Silos to Services With Practical Organizational Change
Randy A. Steinberg
ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure
Jeffrey Tefertiller