Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book
Brady Orand
Service Management: Operations, Strategy, and Information Technology
James A. Fitzsimmons
Service Operations Management
Graham Clark
Service Management and Marketing 3e: Customer Management in Service Competition
Christian Grönroos
Principles of Service Marketing and Management
Lauren K. Wright
Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Randy A. Steinberg
Service Management and Operations
Cengiz Haksever
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children: Making Shoes for the Cobbler's Children
Charles T. Betz
ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management
ClydeBank Technology
ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)
ClydeBank Technology
IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)
Van Haren Publishing
Service Management and Marketing: A Customer Relationship Management Approach
Christian Grönroos
The Semantic Web: A Guide to the Future of XML, Web Services, and Knowledge Management
Michael C. Daconta
Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Service (Financial Times Management)
Martin Christopher
Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure
Randy A. Steinberg
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Randy Steinberg
Metrics for IT Service Management
Peter Brooks
Core Security Patterns: Best Practices and Strategies For J2EE, Web Services, and Identity Management
Christopher Steel
Foundations of IT Service Management: based on ITIL (English version)
Jan Van Bon
The Practical Guide To World-Class IT Service Management
Kevin J. Smith
