Discover Happy About Customer Service?: Creating a Culture of Customer Service Excellence by Ken Welsh.
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Ken Welsh writes contemporary fiction and has always been fascinated by character-driven stories. They hold a degree in English Literature and previously worked as an editor before transitioning to writing their own books. Ken Welsh lives with their spouse and a very vocal rescue cat.
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Margaret HarrisMay 01, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
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Steven NelsonJanuary 31, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Karen RobertsMay 18, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Jessica ParkerJanuary 27, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Stephanie TaylorMarch 22, 2024
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Stephanie TaylorApril 02, 2025
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
George MartinOctober 30, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Eric ReyesOctober 29, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Steven ScottAugust 27, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Joseph PerezAugust 11, 2024
Not bad, but not my favorite. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Robert JonesSeptember 08, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Sharon ReyesJune 18, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Nancy RobinsonAugust 21, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Eric ReyesFebruary 27, 2024
Good, but not quite perfect. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Dorothy GomezSeptember 23, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Michelle RodriguezApril 28, 2024
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Jessica GreenJune 04, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Michelle KingFebruary 13, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Deborah ClarkJanuary 18, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Mary GomezJuly 28, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Nancy HarrisDecember 18, 2024
An average read for me. It felt a bit repetitive in the middle. Could have been shorter. A generous 3 stars.
Andrew YoungSeptember 14, 2025
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Laura ThompsonDecember 20, 2024
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Might work better for someone else, just wasn't completely for me.
Charles HernandezNovember 28, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Gary CarterApril 02, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Dorothy YoungAugust 21, 2024
A solid read. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Jessica ReyesJune 11, 2024
A solid read. I liked the main character, though some of the side plots were just okay. Not bad at all.
Charles HernandezDecember 14, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Carol CruzMay 15, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Amanda GreenJune 04, 2024
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Brian WhiteDecember 18, 2024
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Still a good book.
Steven ScottAugust 17, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Kenneth EvansAugust 05, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
William HallJuly 28, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Nancy HernandezAugust 27, 2025
An average read for me. It felt a bit repetitive in the middle. Could have been shorter. Just right down the middle.
Lisa EdwardsAugust 01, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Michael FloresSeptember 24, 2025
I have mixed feelings about this one. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Probably won't read it again, but it was an okay way to pass the time.
Daniel KingJanuary 30, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Daniel KingFebruary 14, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Linda EdwardsJune 13, 2025
I have mixed feelings about this one. It had some good moments, but the overall plot felt a bit disjointed in the second half. Might work better for someone else, just wasn't completely for me.
Susan HallJanuary 23, 2025
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Stephanie ParkerApril 05, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Amanda TorresDecember 27, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Christopher WhiteDecember 07, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Laura JonesMay 16, 2025
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
James AndersonApril 10, 2025
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Susan SmithJune 25, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Eric ReyesDecember 10, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Brian YoungMay 16, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Sandra AllenDecember 09, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. Not bad at all.
Gary CarterSeptember 23, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Ashley SmithMay 16, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Gary LopezAugust 30, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Margaret AllenJanuary 31, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Melissa HarrisMarch 07, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Ashley HernandezSeptember 15, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Laura JonesJuly 22, 2024
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Jessica ReyesJanuary 09, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Susan HallMay 14, 2024
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Cynthia PerezApril 27, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Not bad at all.
Jessica MitchellJuly 30, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Jennifer HallMay 26, 2024
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Kevin JohnsonDecember 22, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Nancy YoungSeptember 30, 2024
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Donna EvansMarch 01, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Donna EvansMarch 22, 2024
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Melissa HarrisMarch 28, 2025
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
John EdwardsDecember 07, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Betty HallJune 11, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Christopher ClarkOctober 02, 2025
A solid read. I liked the main character, though some of the side plots were just okay. Enjoyable weekend read.
Donna SanchezOctober 30, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Carol CampbellSeptember 24, 2024
An average read for me. Some parts were interesting, while others were a bit of a slog to get through. It's fine if you have nothing else to read.
Paul WilliamsOctober 30, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
William JonesAugust 05, 2025
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. It's fine if you have nothing else to read.
Melissa HarrisJune 24, 2024
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Linda WrightJanuary 24, 2024
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Margaret CollinsFebruary 29, 2024
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Andrew HillSeptember 23, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Karen ClarkSeptember 29, 2025
I have mixed feelings about this one. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
Kimberly HallJanuary 18, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Susan HallOctober 27, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Jacob HernandezMarch 12, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Carol CruzJuly 22, 2024
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Ryan FloresJuly 07, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Kenneth BrownNovember 08, 2024
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. Just right down the middle.
Sandra ClarkApril 06, 2024
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Ashley MartinNovember 18, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Mary RamirezDecember 06, 2024
It was okay. It had some good moments, but the overall plot felt a bit disjointed in the second half. Might work better for someone else, just wasn't completely for me.
Donna WhiteSeptember 18, 2024
I have mixed feelings about this one. Some parts were interesting, while others were a bit of a slog to get through. Might work better for someone else, just wasn't completely for me.
Melissa HarrisJuly 07, 2025
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Kenneth EvansOctober 02, 2024
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Sandra CarterApril 28, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Ryan CollinsSeptember 15, 2025
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Susan GarciaSeptember 10, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Nicholas RobertsSeptember 25, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Karen HallDecember 11, 2025
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Michelle RamirezJuly 24, 2024
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Anthony WrightFebruary 15, 2024
Not bad, but not my favorite. It felt a bit repetitive in the middle. Could have been shorter. Just right down the middle.
Steven FloresFebruary 16, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Sandra CruzJanuary 02, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Ashley SmithFebruary 07, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Jacob LewisMarch 22, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
David RodriguezDecember 07, 2024
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Ashley HernandezJanuary 09, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Paul CruzAugust 16, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Joseph ReyesJanuary 01, 2025
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Margaret AndersonMay 10, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Sarah WhiteMarch 20, 2025
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. Might work better for someone else, just wasn't completely for me.
Melissa YoungMarch 30, 2024
Not bad, but not my favorite. Some parts were interesting, while others were a bit of a slog to get through. Probably won't read it again, but it was an okay way to pass the time.
George MartinezSeptember 20, 2024
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Joseph PerezJune 29, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Michelle RobinsonDecember 03, 2025
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Eric ReyesFebruary 26, 2025
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Margaret ParkerDecember 02, 2025
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Kimberly PerezMay 06, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Karen SanchezJanuary 29, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Linda WrightSeptember 04, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Enjoyable weekend read.
David PhillipsJanuary 23, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Ashley RiveraJuly 16, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. Not bad at all.
Anthony CampbellApril 17, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Sarah ReyesApril 04, 2024
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. A generous 3 stars.
Carol WilsonJune 06, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Jennifer ThomasDecember 15, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Donna WhiteFebruary 09, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Steven WilsonJanuary 31, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Nancy RobinsonJuly 09, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Dorothy GomezJune 25, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Amanda TorresJuly 21, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Lisa ClarkFebruary 28, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
George HarrisAugust 09, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Brian WalkerMay 02, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Ryan YoungMay 26, 2024
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
Eric ReyesSeptember 25, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Mary RamirezJuly 09, 2024
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Anthony LeeDecember 21, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Nancy YoungMay 23, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Jessica RobinsonMarch 02, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Susan MartinezDecember 27, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Sarah ReyesMarch 30, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Jacob RodriguezApril 24, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Eric ThompsonSeptember 10, 2025
A solid read. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Sarah ReyesNovember 29, 2025
A solid read. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Matthew CollinsMay 25, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Sharon DavisOctober 06, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Ryan BrownApril 19, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Robert EdwardsApril 30, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Patricia RobinsonJune 24, 2025
An average read for me. Some parts were interesting, while others were a bit of a slog to get through. Might work better for someone else, just wasn't completely for me.
Donna WilliamsFebruary 15, 2025
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Anthony RodriguezMay 02, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
